Troubleshooting

Home Downloads Order  
 

Up
Products
Specials
Site Map
Support
Tech Info
Contact
Search

 

Advanced Features
Specifications
Receiver, Heavy
Receiver, Std
Receiver, Portable
Star Sync GPS Receiver
Star Card
Installation
GPS FAQ
Troubleshooting
Index

 

Mouse Problems

 

 

 

 

 

 

Star Sync GPS
Troubleshooting

Tips on how to troubleshoot Star Sync


 

Troubleshooting a GPS Working with Star Sync

 

Problems with using ClockWatch Sync with a GPS can be broken down into three areas: GPS reception, connection problems and data output compatibility.
 

 

Initial Checks

  • Check the cabling between the GPS and the computer. Check the GPS power supply.

  • Test the output from the GPS using the GPS Test screen in Star Sync.

  • If possible, independently confirm that the GPS is working and is successful in getting a fix.

  • If after starting the computer and the cursor or the mouse acts strangely, check here.

 


GPS Reception Problems
The GPS receiver must first fix it's location before it can get a valid time signal.

  • Power - Check that the GPS has power. Check that the GPS is actively receiving and can fix its location. Time data is sent once the GPS has a fix.
  • Location - To fix a location the GPS has to be able to see at least 3 satellites with signal strength greater than 0.

Generally, the receiver should have an unobstructed view of the sky. The number of satellites "in view" depends on the time of day and where you are on earth. If you have an unobstructed view of the sky then your receiver should be able to receive signals from at least five satellites. Relative receiver strength ('Str') needs to be above '0' to  be useable. In many cases satellites are often hidden behind obstructions such as walls, ceilings and nearby buildings.


GPS Test screen showing 3 satellites currently being tracked, only 2 have adequate signal strength
 

  • Startup - Some GPS receivers can take 5-20 minutes to establish an initial fix. Reliable time data is output only after the fix is made.
  • Orientation - Proper positioning of the GPS receiver is critical in getting 24/7 time information.  Some antenna positions may work for only certain hours of the day.
  • Compatibility - The GPS must be NMEA 0183 compatible. NMEA data output must be enabled on the GPS.

 


GPS to PC Connection Problems & Cabling Issues
Connection problems arise in connecting the GPS to the computer and may involve configuration issues. The GPS will generally require a special data cable to connect it to the computer.

  • Use the data cable provided by Beagle Software or the GPS manufacturer.
  • GPS side check the connection to the GPS. Check that NMEA data output is enabled.
  • PC side note the COM port in use. Verify it is a working port. Verify the port number in the Options->GPS->Setup screen in Star Sync.
  • PC/GPS handshaking while not usually required, try different PC handshaking options for connecting with GPS.
 

GPS Data Output Issues
Confirming data output compatibility involves checking to see that the GPS is receiving valid positional fixes that include UTC time information.

In order to get precise time from the GPS satellites the receiver must first fix its position. Once the position is fixed then the GPS begins to output usable time data. This time data takes the form of a data string streamed out from GPS. The Star Sync software then extracts the time data from the raw GPS data. 


GPS Test screen showing data output from GPS receiver

 

To view the raw data output from the GPS:

  • Open the GPS Test screen in Star Sync (Options->GPS->Test).
  • Open a connection with the GPS by pressing the 'Open' button. The 'Connect' indicator will turn green. Star Sync will automatically  save data output from the GPS for later review.
  • Press the 'Show All' button to display all GPS output.
  • Verify that the GPS is outputting data – the data list box should show strings of letters and number. You can adjust the rate of scrolling by adjusting the Read Delay slider control (to slow output down, move slider to the right).
  • Observe the type of strings coming out of the GPS. When the GPS is first turned on the strings will be of the GSV (satellites in view) type. This means that the GPS is in the process of finding 3 or more satellites it can use to fix the current position. If the GSV type is the only output after a long period of time (more than 10 minutes) then the GPS receiver is unable to get a fix in its current position. Try moving the GPS or antenna to a different position.
  • Wait for the GPS to fix the position. Once the GPS has a fix then the Test screen will show the current time and position. The satellite button color will change from red to black when the receiver is fixed.
  • Verify the Time Message strings. Look for the GPRMC strings coming out of the GPS. It is important to verify that the NMEA time type message specified in the Setup screen is actually being output by the GPS. If Star Sync cannot find this specific message type in the output then Star Sync will not read the time.

If no data output from GPS is visible in the GPS test screen check that:
  • Software setup been done correctly for the GPS (Options->GPS->Setup)

  • GPS is plugged into to the correct serial port (check COM port).

  • Power supply is connected to GPS.


Mouse Problems (Windows 2000/XP/2003)

  • Windows may incorrectly identify the GPS receiver as a 'Microsoft Serial Mouse' or ‘Microsoft Serial BallPoint’ mouse.  If this happens Windows may then install software that inhibits communication with the GPS. You can check for this by looking in the Windows Device manager and checking  if a “BallPoint” mouse is assigned to the came COM port as the GPS uses. If it is installed then disable the BallPoint device in the Device Manager. Instructions...

 

For more information


Star Sync Product Information:
  Advanced Features
  Star Sync GPS Receiver
    Installation Information - Installation Video
    Antenna Mounting Options
  Frequently Asked Questions about GPS
 
Support

Star Sync Main Page
Star Sync Site Index

Questions?

Contact Beagle Software for additional antenna and installation information.

For more information on Star Sync, please complete the information request form.  Or call us toll-free at 1-877-845-2549.


  Products | Specials | Site Map | Support | Tech Info | Contact | Search | Search
Copyright 2007 Beagle Software. All rights reserved
Last reviewed March 19, 2008