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Troubleshooting ClockWatch Client/Server
Client/Server communication features two way data exchange between the time client and the time server.  The following offers tips on how to troubleshoot ClockWatch Client/Server  

Troubleshooting Topics
Server Problems

Client Problems
Client/Server Error Messages
Client/Server Self Test
Ping Tests

ClockWatch Server won't make Internet time setting

  • Check that the connection to the Internet is working by opening a Web browser.

  • Open your Web browser and test Internet connection

  • There is no Internet connection to the timeserver selected. Verify the connection to the timeserver by using Telnet.

  • Look for errors in the timeserver log window that indicate a setting can't be made due to the timeserver being down or other causes.

  • Too many requests have been made to the timeserver over a short period of time. Change the timeserver used under the Options menu or wait 15 minutes before retrying.

  • For external receiver problems see GPS Troubleshooting, Radio Sync Troubleshooting or Cell Sync Troubleshooting

ClockWatch Client won't make setting with Server

  • Check that the connection to the local network is working. See if you can browse the network.

  • The server specified is not currently running ClockWatch. Check if running.

  • The server name or IP address specified as a timeserver is wrong. Verify name.

  • Windows Time Service is running. This prevents the ClockWatch Client from connecting to ClockWatch Server. Turn off the Windows Time Service in the Services section of the Windows Control Panel.

  • Windows Firewall is active and preventing communication over the NTP port. See section on Firewalls

Clients Fail to Contact Server

  • Check the address specified on the timeserver tab of the Client (run ipconfig from the DOS command line on the Server to determine the Server’s IP address).  Check that the port and the protocol are the same on both the Server and Client.

  • Check the communication (ping from the Client to the Server using the address).

  • Check that the port is available for use (run netstat –a from the DOS command line on both client and server for a listing of TCP and UDP ports currently in use).

  • Check to see that server firewall allows communication for port specified. Try turning off the firewall and retesting the client.

 Non ClockWatch Clients fail to connect to ClockWatch Server

  • Check the license of the Server. Try installing ServerMP.

  • Check that the port and protocol are the same on both the client and server. Note that ClockWatch uses the nonstandard TCP port number 1001 as a default port to communicate with its clients. You normally change the port number in the “Timeserver” option tab on the ClockWatch Client and the “Clients” option tab on ClockWatch Server.

   Clients fail to Connect when I press the “Set Time” button

  • The socket connection used to communicate with the Server and a specific client remains open for approximately 2 minutes after the client makes a time request.  This is a Windows operational setting and individual clients must wait at least 2 minutes between successive time setting requests.

 

Client/Server Error Messages

‘Address in Use’ or ‘Can’t Reset Server’ Error Messages

  • This is usually due to the TCP port that the Client Server communication normally uses being used by another application. ClockWatch uses port 1001 for Client Server communication. If another application is using this port, then ClockWatch is unable open it and complains.   The address can be changed on both the Client and the Server.

   Clients get “Exceeds license” message

  • ClockWatch Server must be licensed for each ClockWatch Client in use. Contact Beagle Software to purchase additional licenses or to obtain an evaluation license for multiple clients.

    Registration screen appears when starting ClockWatch

The registration screen will appear if the user has not been added to ClockWatch.  Most often ClockWatch is installed and used by the same user.  You can add new users in Windows NT, 2k, XP, Vista or Win7/8 by running the AddNewUser utility.  This utility allows a new user without administrative privileges to use ClockWatch.

Steps for adding ClockWatch users (assuming the computer administrator has previously installed the full version of ClockWatch):

  1.  A new user logs on to the computer.
  2. The new user runs the AddNewUser utility found in the main ClockWatch directory, typically C:\Program Files\Beagle Software\ClockWatch. Add the user by running the add new user utility.
  3. After running the utility, the user can run the program.
  4. The user controls their own personal options settings, but share the same log file as other users. 

    Note: only one user can use ClockWatch at any given time

Other possibilities:

  • The Windows System Registry has been altered or corrupted: Re-enter the key code to re-register the software.
  • Software has not been yet been registered

  

Ping tests
Pinging a computer establishes that the computer is on and reachable by ping on your network.

  • If a ping test succeeds it says only that the computer you pinged responded to the ping.

  • It does not positively identify the machine as the timeserver you are trying to contact (ping is generally turned on by default). You may actually be pinging another computer on your network.

  • It does not establish that communication can occur on the port you are using for time requests. Firewalls can be configured to allow pinging but can reject communication on other ports.
     

 

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Copyright 2012 Beagle Software. All rights reserved
Last reviewed April 06, 2012