ClockCard Troubleshooter



Begin - What kind of ClockCard do you have?

PCI type card

ISA type card

not sure:


PCI Cards

After installing the ClockCard, the computer starts OK

Yes, continue to next step

No, the computer fails to start


Windows found the hardware and installed the ClockCard driver after restarting

Yes, continue to next step

No, Windows did not find the card or the driver did not install properly

Not sure if the driver installed properly


After installing the software and restarting the computer there is a red-ringed clock in system tray (RTC Service started OK)

Yes, continue to next step

No, I don't see it in the system tray

Not sure


The RTC Service is running, and system shows the right time

Yes, continue to next step

No, the clock shows the wrong time



ISA Cards

After installing the ClockCard, the computer starts

Yes, continue to next step

No, the computer fails to start


Upon starting, the card shows in the BIOS and the LED on the card flashes.

Yes, continue to next step

No, the LED does not flash and/or I don't see the card ID in the BIOS


After installing ClockCard, the system starts with the correct date.

Yes, continue to next step

No, the date is wrong after starting with ClockCard installed


The date in the BIOS setup is always different from the O/S or corrupt

Yes,

No, the date/time is OK



Everything seems to be OK,  but how do I know if ClockCard is working?

Next


My clock isn't right: the computer's time is not being updated from ClockCard

Next


End

 

This completes the step-by-step troubleshooter

    If you still are experiencing problems, you can start over
    or contact
Beagle Software Support

Beagle Software Support.


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