to be sure the card is installed and is seated firmly in the slot.
to see that the PCI card shows in the PCI device
listing of the BIOS.
installing a card in a different slot.
Remove other cards until conflict
After starting the computer and installing the software the ClockCard Real
time Clock Service (RTC) fails to start (no red ringed clock in system tray)
The Real Time Clock service is used to communicate with the
that the device is in the running property in the Device Manager.
that the RTC service is running from the Windows Service
that the RTC service has been properly initialized.
that the RTC
service is active by manually changing the time from the Date/Time Control
Panel applet and check that the time is changed back by the service
within 10 seconds (works for Windows 2000/XP but not Windows 2003)
The RTC Service is running, but system shows the wrong time
must be initialized with local date, time and time zone before using.
the system shows the wrong time note that time must first be set from
ClockWatch fails to update ClockCard make sure that ClockCard is enabled as
a time base in ClockWatch (Options>ClockCard).
Confirming BIOS Listing
The ClockCard should be in the BIOS
listing of PCI devices. This list scrolls by very fast when the computer is
first turned on so you may have to boot the computer on a blank floppy disk
to stop it. A typical list includes several PCI devices.
PCI device listing
Vendor Id Device ID Device Class IRQ
1439 9050 Base System Peripherals NA
you cant find this listing or if the computer fails to start:
Checking Device Driver Installation
driver allows Windows to talk with the device.
that when the software was installed, the installer was logged in with an
Administrator account. If not, it is possible that the correct registry
settings were not made.
Reinstalling the driver...
Check: Go to
Control Panel>Devices; there should be a WinRT device that is started. If
not started, attempt to start it manually.
should also be a WinNT\System32\WinRT.sys file on your system. If neither
of these things are installed, you must install the drivers again. This
can be done from the ClkCard\Drivers\Drivers\WinNT directory of the
original installation CD. Verify that the device is working properly by
selecting the device and viewing its properties. Under the General tab
verify that the manufacturer is listed as “BSQUARE” and not “OUTSOURCE”.
BIOS check - check to see that the ClockCard
has been recognized by the BIOS. See 'BIOS listing', above
Confirming Driver Software Installation
Check: In Control
Panel>Services for the RTC Service and try manually starting it and see if
that corrects anything.
that inside the WinNT\System32\ directory there is a file called rtc.exe
manually starting the RTC Service fails, try going to a command prompt and
starting this file with the
DLLs: Confirm that
mfc42.dll and mfc42u.dll have been installed.
After installing ClockCard, the system starts up with an incorrect date.
The card does not activate and the LED on the card does not flash.
another memory selection on the card.
shadow memory in your BIOS setup.
another ISA slot and check the card placement.
The LED on the card flashes, but the time and date does not change when set
with the operating systems time and date functions.
Windows: check for I/O address conflicts in
the Device Manager of the Windows Control Panel.
On DOS systems check
your memory manager in
exclude the memory area that the ClockCard uses when using EMM386 or
QEMM386. (For example: X=C800-C900)
The date in the BIOS setup is always different or corrupt.
ClockCard Technical Specifications
ClockCard Frequently Asked Questions
ClockCard Installation Instructions
ClockCard Comparison Guide
ClockCard User's Guide
for ClockCard information
ClockCard Main Page