ClockCard Troubleshooting
Tips on how to troubleshoot ClockCard

Additional Information

Troubleshooting—PCI version

After installing the ClockCard, the computer fails to start
Under the Plug & Play philosophy, if all add-in cards are Plug & Play compatible, no resource conflicts should, in theory, exist.
In practice, problems still occur.

• Check to be sure the card is installed and is seated firmly in the slot.

• Check to see that the PCI card shows in the PCI device listing of the BIOS.

• Try installing a card in a different slot.

• Remove other cards until conflict disappears.

Driver Installation
Normally, after installing the ClockCard in the computer, Windows finds the new hardware and starts the driver installation process. You then compete the installation of the driver using the provided ClockCard CD

• If Windows fails to find the device or the driver installation fails, check here.

After starting the computer and installing the software the ClockCard Real time Clock Service (RTC) fails to start (no red ringed clock in system tray)
The Real Time Clock service is used to communicate with the ClockCard clock.

• Check that the device is in the running property in the Device Manager.

• Check that the RTC service is running from the Windows Service manager.

• Check that the RTC service has been properly initialized.

• Verify that the RTC service is active by manually changing the time from the Date/Time Control Panel applet and check that the time is changed back by the service within 10 seconds (works for Windows 2000/XP but not Windows 2003)

• Reinstalling the Service...

The RTC Service is running, but system shows the wrong time

• RTC must be initialized with local date, time and time zone before using.

• If the system shows the wrong time note that time must first be set from ClockWatch.

• If ClockWatch fails to update ClockCard make sure that ClockCard is enabled as a time base in ClockWatch (Options>ClockCard).

Confirming BIOS Listing
The ClockCard should be in the BIOS listing of PCI devices. This list scrolls by very fast when the computer is first turned on so you may have to boot the computer on a blank floppy disk to stop it.  A typical list includes several PCI devices.

•  The Real-time clock listing should look like this:

PCI device listing…

Vendor Id   Device ID  Device Class                   IRQ
1439          9050        Base System Peripherals  NA

If you can’t find this listing or if the computer fails to start:

• Try installing the card in a different PCI slot.

• Remove or replace other cards to isolate the conflict.

Checking Device Driver Installation
A device driver allows Windows to talk with the device.

• Verify that when the software was installed, the installer was logged in with an Administrator account.  If not, it is possible that the correct registry settings were not made.  Reinstalling the driver...

• Device  Check:  Go to Control Panel>Devices; there should be a WinRT device that is started.   If not started, attempt to start it manually.

• There should also be a  WinNT\System32\WinRT.sys file on your system.  If neither of these things  are installed, you must install the drivers again.  This can be done from  the ClkCard\Drivers\Drivers\WinNT directory of the original installation CD. Verify that the device is working properly by selecting the device and viewing its properties. Under the General tab verify that the manufacturer is listed as “BSQUARE” and not “OUTSOURCE”.

• BIOS check - check to see that the ClockCard has been recognized by the BIOS. See 'BIOS listing', above

Confirming Driver Software Installation

• Service Check:  In Control Panel>Services for the RTC Service and try manually starting it and see if that corrects anything.

• Verify that inside the WinNT\System32\ directory there is a file called rtc.exe

• If manually starting the RTC Service fails, try going to a command prompt and starting this file with the -debug switch. 

• Supporting DLLs:  Confirm that mfc42.dll and mfc42u.dll have been installed.

Troubleshooting—ISA Version

After installing ClockCard, the system starts up with an incorrect date.

• Enter the correct date and time using DOS, or Windows Date and Time commands. When the PC is restarted, it will now come up with the date and time that was entered.

The card does not activate and the LED on the card does not flash.

• Try another memory selection on the card.

• Disable shadow memory in your BIOS setup.

• Try another ISA slot and check the card placement.

The LED on the card flashes, but the time and date does not change when set with the operating system’s time and date functions.

• Windows: check for I/O address conflicts in the Device Manager of the Windows Control Panel.

• On DOS systems check your memory manager in CONFIG.SYS and exclude the memory area that the ClockCard uses when using EMM386 or QEMM386. (For example: X=C800-C900)

The date in the BIOS setup is always different or corrupt.

• The ClockCard activates after the BIOS setup has been executed and the BIOS date will only be corrected when the LED on the ClockCard starts flashing. Ignore the BIOS time/date settings and use the DOS/Windows time/date functions to set the real time clock.

Additional ClockCard Information

ClockCard Frequently Asked Questions

ClockCard Installation Instructions

ClockCard Comparison Guide

ClockCard User's Guide

Index for ClockCard information

ClockCard Main Page