Common ClockWatch Installation Problems
If your key code is not accepted by the
- Make sure you typed the key code EXACTLY as
shown. All letters should be capitalized.
- Did you install the correct EDITION
(e.g. Pro, Sentry, Server, Client)? For example, if you registered ClockWatch
Basic but have install ClockWatch Pro, you are running the wrong
- You can verify the edition by running
the software (within the 30-day free trial), then choose Help>About
to determine the edition and version.
- Did you install the VERSION for which
you are registered (e.g., 2.5.0)? If you are restoring the software
you may be registered for an older version. Our download page keeps
the latest version of the software, which may not work for your
- If the latest version is not your
version, you must upgrade OR contact
to get a copy of the installation files for which you are
registered. Please include your name and user ID (if you have
it). We have your record in our database and can get you the
- For best results, uninstall the newer
version by running Beagle Software's uninstall utility
(Start>Programs>Beagle Software>Uninstall). Then install
the correct edition/version provided by Beagle Software.
If after installing ClockWatch you get a runtime error when starting ClockWatch
Run time error 372 - failed to
load control CommonDialog from COMDLG32.OCX - your version of
COMDLG32.OCX may be outdated.
Run-time error 372 Failed
to load control "MS Comm" from MSCOMM32.OCX. Your version
of MSCOMM32.OCX may be outdated. Make sure you are using the version of the
control that was provided with your application.
is out of date. A newer version is required for this program.
This indicates that the common control that ClockWatch
uses was not installed during installation and needs to be updated. To update
the file, follow these steps.
Identify the name of the control by reading the
error message. Controls have file names that end in OCX or DLL.
Write down the name of the control.
Open an MS-DOS window by clicking "Start,"
drag to "Programs," then click on "MS-DOS Prompt." This
will open the "MS-DOS Prompt" window. You should see a
Type "cd system" (do not type the quotation
marks) and press <Enter.> This will change the prompt to
Rename the older version of the control identified in
step 1 by typing ren control control.old for example "ren
comdlg32.ocx comdlg32.old" and press <Enter> (again, do
not type the quotation marks.)
If your Run Time Error message specifies a different
file, replace "comdlg32" with your specified file. This will
rename the file and return the prompt to C:\WINDOWS\SYSTEM>.
Close the "MS-DOS Prompt" window by clicking
the X button in the top right corner.
Reinstall ClockWatch over the existing installation,
updating the control.
If you are still experiencing problems, please contact
with the exact text of the error message you are seeing.