Client / Server Troubleshooting

Begin

• You are having problems during installation of either Server or Client check installation problems »
  installation problems

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Server can't get time
Can't sync Server to outside timeserver

• Press the "Set Time" button to check if you can connect to the external timeserver
• Test the connection to the external timeserver using the Timeserver test utility »
  Timeserver test utility
• Check to see that you can make a connection to the timeserver Verify the connection to the timeserver by using Telnet »
  Verify the connection to the timeserver by using Telnet
• Troubleshoot connection problems with time server »
  connection problems with time server
• Try a different timeserver

Continue

The server is at the wrong time
Server is running, but it shows the wrong date or time

• Press the "Set Time" button to check if you can connect to the external timeserver
• Check to see that your setting mode is not Manual
• If the minutes are correct but the hours are wrong check the time zone in the Windows Date/Time control panel.

Continue

Clients can't connect to server
Clients don't seem to be able to connect to server to get the time

• Press the "Set Time" button to check if you can connect to the server
• Check to see you have the name or IP address of the timeserver in the Options->Timeserver address box
• Check that the port number and protocol on the Options->Timeserver tab of the client are the same as that on the Options->Clients tab on the server.
• Test the connection to the timeserver using the Timeserver test utility »
  Timeserver test utility
• If you are using NIST protocol you can  Verify the connection to the timeserver by using Telnet »
  Verify the connection to the timeserver by using Telnet

Continue

I'm getting an 'Exceeds License' error on the server
or, some of the clients I've added can't get the time from server

• Trial version only handles a single client for evaluation. Contact Beagle Software if you wish to test with more clients.
• The server license is for a single client. Upgrade server.

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How can I check if the clients are getting the time?
I want to know if the software is working

• Check the setting log "Options->Logging" and view the setting log to see server time settings.
• Check if the clients can connect to the server

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The clients are at the wrong time
everything seems to be running but the client isn't at the right time

• Press the "Set Time" button to check if you can connect to the server
• Check to see that your setting mode is not Manual
• Check if the clients can connect to the server

Continue

The clients are saying 'protocol error' or 'format corrupt' after connecting to the server
Every time I try to connect to the server from a client I get this error

• Check that the protocol on the Options->Timeserver tab of the client is the same as that on the Options->Clients tab on the server. 
• Check to see that your setting mode is not Manual

Continue

End

This completes the step-by-step troubleshooter

    If you still are experiencing problems, you can start over
    or contact Beagle Software Support »

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