Troubleshooting

Technical Support

Troubleshooting

Installation Problems
If after installing DocuClock you get a runtime error when starting DocuClock such as:

Run time error "372" - failed to load control CommonDialog from COMDLG32.OCX - your version of COMDLG32.OCX may be outdated.

OLEAUT32.dll is out of date. A newer version is required for this program.

Indicates that the common control that DocuClock uses was not installed during installation and needs to be updated. To update the file, follow these steps.

1. Identify the name of the control by reading the error message. Controls have file names that end in "OCX" or "DLL". Write down the name of the control.

2. Open an MS-DOS window by clicking "Start," drag to "Programs," then click on "MS-DOS Prompt." This will open the "MS-DOS Prompt" window. You should see a C:\WINDOWS> prompt.

3. Type "cd system" (do not type the quotation marks) and press <Enter.> This will change the prompt to C:\WINDOWS\SYSTEM>.

4. Rename the older version of the control identified in step 1 by typing "ren control control.old" for example "ren comdlg32.ocx comdlg32.old" and press <Enter> (again, do not type the quotation marks.)

5. If your Run Time Error message specifies a different file, replace "comdlg32" with your specified file.] This will rename the file and return the prompt to C:\WINDOWS\SYSTEM>.

6. Close the "MS-DOS Prompt" window by clicking the X button in the top right corner.

7. Reinstall DocuClock over the existing installation, updating the control.

If you are still experiencing problems please contact Beagle Software support with the exact text of error message you are seeing.