ClockWatch User's Guide

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Graphs don't show anything

No clock settings have been needed: difference and accuracy are both "0"

No reading has been made since startup.

The log file has not been specified or is turned off (Previous Settings Graph only)

Registration screen appears at startup

Software has not yet been registered: registered software will skip the Registration screen.

The Windows System Registry has been altered or corrupted: Re-enter the Key Code to re-register the software.

'Address in Use' or 'Can't Reset Server' Error Messages (CW Server)

Is usually due to the TCP port that the Client Server communication normally uses being used by another application. ClockWatch uses port 1001 for Client Server communication. If another application is using this port, then ClockWatch is unable open it and complains.

The address can be changed on both the Client and the Server--please contact Beagle Software support for instructions.

Clock drift numbers vary widely

There is a process or hardware that is causing the clock to lose or gain (generally lose) time at a faster rate than at other times.

The system is very busy and the clock is losing time at a faster rate than normal.

There is no time difference shown after a setting

The difference in time with the measurements have been too small (1 second or less) to make a clock setting.

How to run the diagnostic routine

If you have verified the Internet connection, you can run ClockWatch in the diagnostic mode, which provides a trace log to pinpoint problems. The following steps will run ClockWatch in the background diagnostic mode and allow you to view the trace file. (DebugFile.txt)

  1. Run ClockWatch in diagnostic mode.

  2. Wait 30 seconds while the program runs in the background.

  3. View the diagnostic trace by opening the debug file, DebugFile.txt, in the ClockWatch program directory.

  4. Check for "ERRORS" or connection problems in the trace.